Smart Services for New Customers

Clive Grinyer 

Head of Service Design
Monday, 21 June 2021
HKG | 16:00 - 18:00 (GMT+8)
NYC | 04:00 - 06:00 (GMT-4)
LDN | 07:00 - 11:00 (GMT+1)
Online Workshop
Early Bird 40% off discount code: KODW21

Business and society are entering a new age with the possibilities of AI and data led customer services and new values around the circular economy and environmental impact. The decisions businesses make require creativity, innovation and vision.


This workshop uses design methods to consider the future, make better decisions, embrace technology and system change and create viable, feasible and desirable services for changing customers.


In this 2-hour session, we will look at the “state of the art” of business and social challenges and new customer values. We will take a challenge and learn design tools to envision future smart services where AI, blockchain and system transformations such as circular economy will trigger new ideas and opportunities for business and public bodies.


Duration: 30 mins technical set-up + 2 hours workshop

Language: The workshop will be conducted in English

Format: Remote workshop through video conferencing and digital workplace app

Target Audience: Relevant for all, but particularly to decision-makers and managers of cross-sector businesses.

Group Size: 20 participants


 ● Practical tools to make better decisions - for consumers and society.
 ● Unlock creativity and experimentation for the future
 ● Future scenarios and back casting for todays strategic decisions.


Regular price: HKD 1,400
Early Bird 40% off discount code: KODW21